Support & FAQ

If you need assistance, you can reach our support:

[email protected] | +46(0)187510631

Do I need to download the app?

No. But you can, and we recommend it as you will get access to scoreboards, and a selfie or a selfie video depending on what game you’re playing. You can also book through our web booking and even on the touch screen on one of the actual YAY VR cubes.

What does it cost?

99kr for 10min of playtime. Pro tip: You can earn credits* by sharing photos & videos on instagram using #yayvr. (*1 credit = 1SEK, when earning credits they get connected to your phone number and can be used to pay for YAY VR bookings)

Where can I play?

At the moment we have two cubes at Westfield Mall of Scandinavia in Solna, Sweden. More locations are coming, follow yay_vr at Instagram for the latest news on new locations!

How do you keep it clean?

We disinfect the VR headset and controllers between every player using a UV light box, there is a dispenser filled with sanitizing alcohol wipes inside the VR cube, and we have a cleaning crew that comes one to two times each day and clean the entire cube inside and out!

How do you keep the cube and players safe?

We have a security company with 24/7 onsite access to the cubes that can help out in a worst case scenario, camera surveillance, and a support number for emergencies or problems with the experience that needs to be addressed immediately, as well as an emergency exit button on the inside of the cube.

How do I pay?

At the moment you will need to use Swish, although we’ll soon make card payment possible.

Which games can I play?

You can choose between Street Beat: New York and Angry Birds: Isle of Pigs, but we will continue to add more games so keep your eyes on our Instagram to see when we release new ones!

How long can I play for?

At the moment you can only book 10 min slots, but we will ad the option to book longer sessions soon.

How many people can play at the same time?

IMPORTANT: You can only be one person in the VR cube at a time, although we have two cubes next to each other at Westfield Mall of Scandinavia so you can book and play at the same time as your friends. If your booking for someone between 7 – 13 years we recommend that you: – Follow them into the cube – Help with adjusting the equipment – Make sure the player follows the steps on the inside screen – Stay in the cube throughout the entire game session

Is there an age limit?

Yes, we’ve set the age to 13 years or older to play unsupervised given current industry recommendations. If you’re booking for someone under 13, please see the answer on the question above.

Time to play!

Book a time now, and start playing …

Follow YAY VR and see how fun it is to play!